Privacy policy & data protection

Sylvia Glow House ("we", "us") respects your privacy. This notice explains what personal data we collect when you shop with us at sylviaglowhouse.com, why we collect it, and your rights. We follow the UK GDPR, the UK Data Protection Act 2018 and Ghana's Data Protection Act, 2012 (Act 843).

What we collect

• Account details: name, email address and an encrypted password.
• Order details: products, delivery address, country, phone number and order notes.
• Payment details: payment method and mobile money reference. Card numbers are handled by our payment processor and never stored by us.
• Messages you send us by WhatsApp, email or the booking form.
• Basic technical data: pages visited, device and browser type, used to keep the shop secure and improve it.

Why we use it

• To process, deliver and support your orders (contract).
• To keep your account, order history and saved addresses (contract).
• To prevent fraud and keep the site secure (legitimate interest).
• To meet tax and accounting obligations (legal obligation).
• To send offers only if you have agreed (consent — you can withdraw at any time).

Who we share it with

We never sell your data. We share only what is needed with trusted providers: our secure hosting and database provider, payment processors, mobile money networks, WhatsApp (when you choose WhatsApp checkout) and delivery partners. Some providers may process data outside the UK or Ghana under appropriate safeguards.

How long we keep it

Order and payment records are kept for up to 6 years for accounting purposes. Account data is kept until you ask us to delete your account. Security logs are kept for up to 12 months.

How we protect it

• All traffic is encrypted (HTTPS with a padlock).
• Passwords are stored encrypted and never visible to staff.
• Access to customer data is restricted to authorised staff, with two-step sign-in available for owners.
• Each customer can only see their own orders and addresses.

Your rights

You can ask to see, correct, download or delete your data, object to its use, or withdraw consent. Email info@sylviaglowhouse.com or WhatsApp +233 24 270 2525. We reply within 30 days. You may also complain to the UK Information Commissioner's Office (ico.org.uk) or Ghana's Data Protection Commission (dataprotection.org.gh).

Cookies

See our cookie policy for how we use cookies and similar storage.